Customer Service Manager - Remote

Do you have experience in customer service with excellent fluency in English? Do you possess extraordinary communication skills and want to work in a rapidly growing online startup?

Then we are looking for you!

We are Paylike, a Danish Fintech startup helping eCommerce businesses all over Europe accept online credit card payments.

We are a small team of developers and online nerds building our startup from our headquarter in Aarhus, Denmark, but also employing remote team members all over Europe.

Profile

Your primary task will be to help our customers (eCommerce merchants) work with the Paylike platform and ensure they live up to the standards set forth by Paylike. We are looking for someone with the following qualities:

  • Excellent skills in both written and spoken English
  • Highly familiar with the digital sphere
  • Experience with customer service and perhaps sales
  • Good analytical skills

If you lack one of these skills, but you think that you can prove that you’re the right person for this job, please don’t hesitate to apply. No matter your background, the priority when starting the job will be to learn and practice these skills.

You might have studied or are currently studying within the fields of economics, accountancy, law or business.

The job

You’re going to be part of a small startup, meaning you must be able to adapt to a constantly changing environment. Your tasks will in the beginning involve:

  • Customer service
  • Onboarding of customers
  • Sales and contract proposals
  • Compliance checks of customers
  • Documentation and composing of internal processes

The job is remote. All that is required is a proper internet connection and a telephone. You will be expected to be available during business hours of 9 till 16 CET. We are willing to sponsor a coworking place.

Even though the job is remote, you will still see your colleagues! We have regular workcamps and as an introduction, you will meet our team in person either at your location or at our headquarter in Aarhus, Denmark.

How to apply

Your first task will be to write a proper presentation of yourself. Sales will be a vital part of your job and therefore it’s natural that you start by presenting yourself in written form.

Send your application to jobs@paylike.io.

Deadline: 1st of August

You can include other documents like a transcript of records, recommendations, CV or whatever you find relevant.

Salary and starting date

You’ll be given a competitive salary. As the company grows and you create value, your salary will follow. We highly value great employees.

We expect you to start as soon as possible, preferably during the summer of 2019. If you are currently in a position you can’t quit immediately, we’ll work out a solution, which may include working fewer hours the first month until your current contract ends.